Hotel Quelle and ASA HOTEL
Partners for over 20 years
The 5-star Hotel Quelle in the Gsiesertal Valley in South Tyrol relies on ASA HOTEL to provide outstanding service and a unique guest experience. The partnership has been in place since the hotel’s inception and has consistently satisfied both management and staff.
“We have been successfully relying on ASA HOTEL’s hotel management software solutions for over 20 years. Over this long period, ASA has proven to be an indispensable partner in our hotel operations. With its innovative features and reliability, the software has played a key role in optimizing our processes and providing our guests with a first-class experience,”explains hotel owner Manuel Steinmair.
At that time, the hotel switched to the digital room plan feature of the ASA HOTEL software, which remains the core of the hotel’s software system to this day. Since then, however, the Hotel Quelle has been making much greater use of ASA HOTEL and all of its features.
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Connectivity and Efficiency in All Areas
The fact that all areas of the hotel are interconnected is essential for day-to-day hotel operations. The ASA HOTEL software covers everything from spa management and check-in processes to gift certificate management and integration with external systems. As a result, all work processes can be streamlined through effective communication, thereby increasing efficiency throughout the hotel.
But ASA HOTEL doesn't just simplify communication within the company. It also enables internal communication with subsidiary businesses, allowing all affiliated businesses to be managed across the board.
Steinmair was particularly impressed by ASA HOTEL’s many additional features: “Today, we basically use just about all the products and features that ASA offers.” These include modules such as the Spa and Wellness Manager, the Check-In Manager—which includes an ID scanner—and many more. The hotel’s in-house electric vehicle charging stations are also connected to ASA HOTEL to save guests the trouble of separate billing.
About the Hotel Quelle
The Hotel Quelle started out as a small inn with seven rooms and has since grown into a 5-star wellness hotel.
The Steinmeier family's family-run hotel, staffed by a team of over 70 dedicated employees, is located in the peaceful Gsies Valley in the Puster Valley (UNESCO Dolomites region).
It opened as early as 1950 and was upgraded to a 4-star hotel in 1994 and to a 5-star hotel in 2017.
As a wellness hotel featuring the new Timeless Sky Spa, eight different pools, twelve saunas, and an outdoor spa with a 5,000 m² wellness garden, the hotel ranks among the very best of exceptional wellness hotels.
Manuel Steinmair, the hotel’s owner, knows what makes the Hotel Quelle so successful: “We offer our guests a truly personalized vacation experience. We cater to their specific wishes and fulfill them at the time they desire.” They have thus truly earned the Holiday Check Award for the world’s most popular wellness hotel.
Hotel Quelle and ASA HOTEL—A Long-Term Success Story
Focus on Customer-Centricity and User-Friendliness
Above all, hotel software must appeal to two user groups: hotel guests and staff.
ASA Managing Director Barbara Spitaler is well aware of this, and she emphasizes the direct added value for the hotel and its employees: “ASA HOTEL is reliable, user-friendly, modular, and customizable, allowing staff to focus fully on their work and the guests.” This makes day-to-day work easier for employees and frees up time for the most important task: guest satisfaction.
Steinmair also appreciates this user-friendliness: “The software’s ease of use adds significant value; even new employees can quickly learn how to use ASA HOTEL. Any changes or updates are always presented in a clear and understandable way.”
If a problem does arise or there are any unanswered questions, the ASA experts are always available to assist the hotel. The team includes dedicated contacts who provide personalized support and ensure user satisfaction.
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