Receptionist
The hospitality industry, in particular, is currently being hit hard by the shortage of skilled workers.
Theright hotel software therefore offers clear advantages when it comes to quickly training new staff as well as those coming from other fields. The guest is king, but so is the employee. Many industries are affected by a shortage of skilled workers, particularly the tourism industry.
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The competition for qualified employees is fierce, and the shortage of apprentices is acute. Furthermore, high employee turnover is commonplace, especially in the hotel industry and particularly in seasonal businesses. Discussions with hotel operators consistently show that software programs provide them with significant relief. A powerful and intuitive hotel management system is therefore a clear advantage when it comes to training new staff or career changers as quickly as possible.
See you at the front desk in two weeks
Sigrid Daum currently works as a receptionist at the Hotel Gartner in Dorf Tirol. Before this position, she was a receptionist at the Seehotel Ambach in Kaltern, though she had not yet completed any specialized training for the role prior to that. Originally from South Tyrol, she studied translation studies but was looking for a career change and found it in the hotel industry. Both the Hotel Gartner and the Seehotel Ambach have been using the ASA HOTEL software for quite some time. This allowed Sigrid Daum to quickly get up to speed in her role as a receptionist without any special additional training, continuing education, or courses. “I wasn’t familiar with the software beforehand and started working with the system two weeks before my first day on the job,” she explains. Those 14 days were enough to get her started in her new role as a receptionist; she quickly mastered the basics of the program. “I was amazed at how easy it is to use,” says Sigrid. She also hears time and again from her colleagues just how user-friendly the software is.
Training New Employees
The Tyrolean casual luxury hotel NIDUM on the Seefeld Plateau has had a similar experience. A little over two years ago, they switched to ASA. Within just a few days, the new hotel management system was installed, put into operation, and new employees were trained. “We have a front desk clerk who didn’t come from the hospitality industry. We were able to train him on ASA HOTEL in no time,” reports Bernhard Brand, assistant to the management at NIDUM.
Greater Efficiency in Day-to-Day Hotel Operations
This is also confirmed by Alexandra Reiter (pictured) from the Neubergerhof in Filzmoos, where ASA HOTEL has been in use for years: “With this easy-to-use software, new employees or those coming from other industries can get up to speed very quickly, which brings clear advantages from a hotel’s perspective.” In addition, ASA HOTEL streamlines the workflow in day-to-day hotel operations in general. “Of course, hotel staff who think for themselves are irreplaceable, but thanks to the software, fewer mistakes are made and we can work more efficiently,” says Reiter.
More Options with ASA HOTEL
This was precisely the goal behind the development of ASA HOTEL. “From the very beginning, it was important to us to develop an intuitive, yet powerful and comprehensive system that is user-friendly and quick to operate, even with little prior knowledge,” explains Barbara Spitaler, CEO of ASA. “These days, processes and workflows in hotels must be efficient in order to meet guests’ expectations and requests,” emphasizes Spitaler. From inquiries and bookings through the check-in process and the guest’s stay—including special requests—all the way to billing and follow-up: The software captures, manages, and analyzes every step. The automatic capture of data thus significantly reduces the administrative workload, leaving employees with more time for guests. “Processes at the front desk and in the office should be completed as quickly as possible without complications,” says Spitaler.